Adept Tech’s telephony solutions can help businesses improve their communication capabilities, streamline their workflows, and enhance their overall productivity and efficiency. Adept Tech is a leading provider of telephony solutions that help businesses improve their communication capabilities.
With our expertise, customization options, integration capabilities, scalability, and support, Adept Tech is a great choice for businesses looking to enhance their telephony capabilities.
Artificial Intelligence
Key activities
Artificial Intelligence need assessment
Work with our experts to align your use cases and frame your organization business objectives through the lenses of customer experience and agent productivity. Define the performance metrics to evaluate a successful integration of AI, aligned to your organization’s needs and vision.
Design and build an integration framework
Develop an end-to-end integration framework, with an evaluation of your current environment, to ensure readiness. AI requires a lot of data, we’ll build a feasibility check-list, a feature list & a roadmap.
Test the solution, train your agents
Perform a dry test to ensure that the solution fulfills requirements, and start training agents on your new AI-based features.
Project management activities
Requirements gathering and tracking, work planning, progress measurement against timelines, risk analysis and mitigation, regular updates, and stakeholder alignment.
Provide guidelines on methodology and train your agents with best practices for making the best of the integration with your overall ecosystem, and maximize business outcomes.
Planning review and technical training
Deliverables
Program charter
Goals agreed on with key stakeholders, requirements of the target solution, and a high-level project plan for implementation.
Technical Design Document
Detailed technical architecture and requirements for an end-to-end integration, including data preprocessing, development steps, evaluation methodology, test planning, and a timeline.
Solution development & deployment
Development of an end-to-end production-capable solution including a scalable and highly-available architecture deployment. Deploy within your existing IT infrastructure, and let us create one for you.
Program closure summary
Documentation of the solution and its deployment, a summary of the project and the solution built, with recorded training material and a final presentation for your stakeholders including recommendations for your organization to be successful using this new solution, tailored to your business objectives.
CRM Integration
Key activities
Assess your integration needs
Work with our experts to align your use cases and frame your organization business objectives through the lenses of customer experience and agent productivity. Define the performance metrics to evaluate a successful integration, aligned to your organization’s needs and vision.
Design and build an integration framework
Develop an end-to-end integration framework, with an evaluation of your current CRM environment, to ensure readiness. From API connectivity to data mapping, we’ll build a feasibility check-list, a feature list & roadmap.
Test the solution, train your agents
Perform a dry test to ensure that the solution fulfills requirements, and start moving over agents to your new integrated solution.
Project management activities
Requirements gathering and tracking, work planning, progress measurement against timelines, risk analysis and mitigation, regular updates, and stakeholder alignment.
Planning review and technical training
Provide guidelines on methodology and train your agents with best practices for making the best of the integration with your overall ecosystem, and maximize business outcomes.
Deliverables
Program charter
Goals agreed on with key stakeholders, requirements of the target solution, and a high-level project plan for implementation.
Technical Design Document
Detailed technical architecture and requirements for an end-to-end integration, including data preprocessing, development steps, evaluation methodology, test planning, and a timeline.
Solution development & deployment
Development of an end-to-end production-capable solution including a scalable and highly-available architecture deployment. Deploy within your existing IT infrastructure, and let us create one for you.
Program closure summary
Documentation of the solution and its deployment, a summary of the project and the solution built, with recorded training material and a final presentation for your stakeholders including recommendations for your organization to be successful using this new solution, tailored to your business objectives.
