{"id":514,"date":"2026-04-24T04:22:51","date_gmt":"2026-04-24T04:22:51","guid":{"rendered":"https:\/\/adept-tech.us\/?page_id=514"},"modified":"2026-05-19T06:50:14","modified_gmt":"2026-05-19T06:50:14","slug":"conversational-generative-ai","status":"publish","type":"page","link":"https:\/\/adept-tech.us\/index.php\/conversational-generative-ai\/","title":{"rendered":"Conversational & Generative AI"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tIntelligent CCaaS Solutions\n\t\t\t\t\t<\/span>

Enterprise-Ready Intelligence Grounded Generative AI.<\/h2>\t\t\t\t
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Transition from rigid IVRs to intelligent reasoning. We deploy Infobots for 24\/7 self-service and Agent Assist for live call insights, ensuring every interaction is anchored in your enterprise data.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore Integrations<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\tSeamless middleware integrations with your existing stack\n\t\t\t\t\t<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAvaya<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tZendesk<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
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    \r\n Agent Assist & Deep System Integration\r\n <\/h1>\r\n\r\n \r\n

    \r\n Conversational AI is useless in a silo. Powered by the state-of-the-art \r\n Gemini 3.1 Pro<\/span>, \r\n we build Infobots and Agent Assist models that don't just talk\u2014they take action. By reading and writing directly to your database, our agents assist live reps with real-time coaching, suggested replies, and automated data entry.\r\n <\/p>\r\n\r\n \r\n

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    \r\n \u2699\ufe0f Bi-Directional CRM Sync\r\n <\/div>\r\n\r\n
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    \r\n \ud83e\udd16 Adept Infobot\r\n <\/div>\r\n\r\n \r\n LIVE\r\n <\/span>\r\n <\/div>\r\n\r\n \r\n
    \r\n I need to reschedule my service appointment for tomorrow.\r\n <\/div>\r\n\r\n \r\n
    \r\n \u23f3 Querying ServiceTitan for User ID: 9482..\r\n <\/div>\r\n\r\n \r\n
    \r\n\r\n I found your appointment for tomorrow at 2:00 PM<\/b>. I can reschedule that for you. Our technician John has availability on Thursday at 10:00 AM<\/b>. Does that work?\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Real-Time Telephony Analytics<\/h3>\t\t\t\t
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    Transform voice data into actionable intelligence across your entire contact center.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t

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    \n Automated Call Summarization <\/h3>\n \t\t \t

    Eliminate manual after-call work (ACW) with instantly generated, accurate transcriptions and summaries synced to the CRM.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t

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    \n Toxicity & Churn Detection <\/h3>\n \t\t \t

    Identify frustrated callers immediately using NLP. Trigger supervisor alerts and automated retention workflows before the call ends.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t

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    \n 100% QA Coverage <\/h3>\n \t\t \t

    Stop relying on random sampling. Our models score every single interaction against your rubric to ensure compliance and quality.<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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